In order to accommodate the shift to Teams meetings at the foundation, all conference rooms on the Seattle campus and in international offices would need their Crestron touchscreen tablets ...
In March 2020, at the beginning of the office COVID-19 closure, foundation staff faced many new challenges. Once it became clear that the pandemic would extend for more than ...
Even though most customers only see this tiny sticker on the side of their cup for a split second, the Starbucks drink label plays a surprisingly large role in ...
In early 2018, Starbucks was planning fundamental changes to its loyalty program affecting all customers and store employees. The program would go from a simple model where customers could ...
When you've just spent six months in the trenches doing research and design for a new product, how do you suddenly change gears and go into promotion mode? We ...
Debuting in 2013, Sidekick was Omni Retail Group's flagship app for in-store purchase assistance. Companies could license the software for kiosks/tablets and empower their sales staff with a proven ...
Getty Images had two competing website experiences: one aimed at professionals, the other aimed at consumers who are primarily looking to browse imagery and articles. The company wanted to ...
Tasked with creating a site for consumers centered around imagery they'd searched for, I brainstormed ways to pivot off of any given personality image. I worked with data scientists ...
Based on discovery meetings with key stakeholders, we determined two personas, Fatima and Phil. I created these user journey diagrams to map how each persona thinks and feels throughout ...
Getty Images was in the midst of consolidating its consumer offerings with its pro offerings, and it became increasingly evident that we needed a strategy for balancing these different ...
